In the exciting world of online auctions, staying connected is key to securing those coveted treasures. At Black Rock Galleries, we understand the thrill of the hunt and the disappointment of missing out on a winning bid or important updates. That's why we're urging you to take a simple yet crucial step: whitelist @blackrockgalleries.com or "Black Rock Galleries" in your email and contact lists.

WHY WHITELISTING MATTERS

1. Ensuring Timely Auction Updates

Our auctions are dynamic, with new items constantly being added and deadlines approaching quickly. Whitelisting ensures you receive critical notifications regarding:

▪︎ Upcoming auction previews and start dates.

▪︎ Bid confirmations and outbid alerts.

▪︎ Auction closing reminders.

▪︎ Payment and pickup instructions.

Don't let these vital updates get lost in your spam folder.

2. Exclusive Previews and Special Offers

As a valued member of the Black Rock Galleries community, you deserve access to exclusive content. Whitelisting enables us to deliver:

▪︎ Early access to curated collections.

▪︎ Invitations to special online events and previews.

▪︎ Exclusive discounts and promotional offers.

These opportunities are often time-sensitive, so prompt delivery is essential.

3. Seamless Communication and Support

Need assistance with bidding, payment, or pickup?

Whitelisting ensures you receive our prompt and helpful responses. We strive to provide exceptional customer service, and direct communication is vital for resolving any inquiries efficiently. Knowing that our emails will reach you helps us to provide better support.

4. Avoiding Spam Filters and Missed Opportunities

Email providers are increasingly aggressive in filtering out potential spam. Whitelisting @blackrockgalleries.com signals to your inbox that our messages are important and relevant. This simple action prevents our emails from being misclassified, ensuring you never miss a chance to bid on that perfect item.

5. Building a Stronger Connection

Black Rock Galleries is more than just an auction platform. We are a community of passionate collectors and enthusiasts. Whitelisting helps us nurture this connection by ensuring you stay informed and engaged with our latest offerings and events.

HOW TO WHITELIST BRG

The process varies slightly depending on your email provider, but here are some general guidelines:

Gmail

▪︎ Add @blackrockgalleries.com to your contacts.

▪︎ Check your spam folder for any Black Rock Galleries emails and mark them as "Not spam."

▪︎ Create a filter to always mark email from @blackrockgalleries.com as important.

Outlook

▪︎ Add @blackrockgalleries.com to your safe senders list.

▪︎ Add "Black Rock Galleries" to your contacts.

Other Email Providers

▪︎ Consult your email provider's help documentation for specific instructions on whitelisting senders.

WHAT CAUSES AN EMAIL TO BE "BLACKLISTED" IN THE FIRST PLACE?

Recipient actions can inadvertently cause email blacklisting issues. These might include:

1. Consistently Marking Legitimate Emails as Spam

If a recipient regularly clicks the "Mark as Spam" button for emails they don't want, even if the sender is legitimate, it sends a strong negative signal to email providers. This can contribute to the sender's reputation being damaged over time. Even if the user simply does not want to receive the emails, and does not think it is spam, clicking "mark as spam" is not the correct way to unsubscribe.

2. Ignoring or Deleting Emails Without Unsubscribing

Instead of unsubscribing from emails they no longer wish to receive, some recipients simply delete them. This doesn't directly blacklist the sender, but if enough recipients do this, it can lead to higher bounce rates or lower engagement, which can indirectly affect the sender's reputation. If the user does not unsubscribe, and enough users do the same, the email service could begin to think the emails are unwanted.

3. Using Overly Aggressive Spam Filters

Some email users set their spam filters to extremely high levels, which can inadvertently catch legitimate emails from trusted senders. While this protects against spam, it can also block important communications, and if enough users do this, it makes it harder for the email service to deliver those emails.

4. Having a Rarely Checked or Full Inbox

An inbox that is consistently full or rarely checked can lead to emails bouncing. While this is a recipient's issue, a high bounce rate from a sender's list can negatively impact their reputation with email providers. This can lead to the email service thinking that the email address is abandoned, or invalid.

5. Not Adding Trusted Senders to Contacts or Safe Senders Lists

Failing to whitelist or add trusted senders to contacts or safe senders lists increases the likelihood of legitimate emails being caught by spam filters. The email service uses user behavior to determine what is and is not spam. If a user does not identify a sender as safe, the email service may think it is unsafe.

6. Using Email Addresses That Are No Longer Active

If a user provides an email address that they no longer use, or that becomes deactivated, this can lead to bounce backs, which damages the senders reputation.

By taking a few moments to understand these common causes of blacklisting, users can take proactive steps to ensure they receive important communications from trusted senders like Black Rock Galleries, and prevent their own actions from causing unintended problems. When you whitelist Black Rock Galleries, you ensure a smoother, more rewarding auction experience. Avoid letting valuable opportunities slip through your fingers – stay connected and happy bidding!